Terms of Service

IMPORTANT — PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER.

These Terms of Service (“Terms” or “Agreement”) govern your use of curadose.com and any related pages, services, accounts, or features operated by GlobalScale LLC, doing business as Curadose (“Curadose,” “we,” “us,” or “our”).

By accessing the Website, creating an account, purchasing a product, enrolling in a subscription, or otherwise using our services, you agree to these Terms.

If you do not agree to these Terms, you should not use the Website or purchase our products.

These Terms contain provisions regarding dispute resolution, arbitration, limitations of liability, and other important legal rights.

1. Website Use

You may use the Website only for lawful purposes.

By using the Website, you represent that:

• You are at least 18 years old or the age of majority in your place of residence;
• You have the legal capacity to enter into a binding agreement;
• The information you provide to us is accurate and complete; and
• You will use the Website and our products only in accordance with applicable law and these Terms.

You may not use the Website to:

• Commit fraud or another unlawful act;
• Provide false or misleading information;
• Interfere with Website security;
• Upload malicious software;
• Access another person's account without authorization;
• Infringe intellectual-property rights;
• Manipulate reviews, promotions, refunds, or guarantee claims;
• Seek duplicate refunds, chargebacks, or reimbursements;
• Scrape or systematically extract Website content without authorization;
• Use Website content for unauthorized commercial purposes; or
• Engage in conduct that could harm Curadose, our customers, or our service providers.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

2. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

Personal information may be processed for purposes including:

• Order processing;
• Payment processing;
• Shipping and fulfillment;
• Subscription management;
• Customer support;
• Returns and refunds;
• Fraud prevention;
• Administration of our 90-Day Money-Back Guarantee;
• Marketing where permitted; and
• Compliance with legal obligations.

3. Products for Personal Use

Curadose products purchased through the Website are intended for personal use unless we expressly agree otherwise in writing.

You may not:

• Resell Curadose products through unauthorized channels;
• Purchase products on behalf of an unauthorized reseller or distributor;
• Modify or relabel products for resale;
• Counterfeit Curadose products;
• Use Curadose trademarks without authorization; or
• Use Curadose products to provide commercial services without our written consent.

We may limit or cancel orders that appear to involve unauthorized resale, distribution, fraud, or abuse.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, images, pricing, availability, and other information.

However, the Website may occasionally contain errors, omissions, or outdated information.

We reserve the right to:

• Correct errors;
• Update product information;
• Change prices prospectively;
• Modify promotions;
• Limit product quantities; and
• Cancel an order where material information was incorrect.

Product colors and appearance may vary slightly depending on your device display.

5. Product Use and Safety

Curadose products are intended for personal hair and scalp care.

Information provided on the Website is for general informational purposes and is not intended to replace individualized advice from a qualified healthcare professional.

Curadose products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Curadose products, including the precision scalp applicator, single-use applicator heads, and accompanying scalp serum, must be used only as directed in the instructions provided with the product.

Single-use applicator heads:

• Must not be reused;
• Must not be shared with another person; and
• Must be handled and disposed of as directed.

Do not use a product where:

• Packaging or a hygiene seal is damaged;
• The product appears damaged or contaminated;
• The product has expired;
• You do not understand the instructions; or
• Continued use appears unsafe.

You should consider consulting a qualified healthcare professional before use if you:

• Are pregnant or breastfeeding;
• Have an active scalp or skin condition;
• Have an active infection;
• Have allergies or sensitivities;
• Have a bleeding or clotting disorder;
• Use blood-thinning medication;
• Have impaired healing;
• Recently underwent a medical or cosmetic procedure;
• Use prescription scalp products; or
• Are otherwise under medical care.

Discontinue use and seek appropriate advice if you experience a significant or unexpected adverse reaction.

You are responsible for reviewing and following all instructions, warnings, and contraindications supplied with the product.

6. Individual Experiences

Curadose does not guarantee that every customer will achieve the same cosmetic or hair-care outcome.

Individual experiences may vary depending on factors such as:

• Hair type;
• Scalp condition;
• Age;
• Genetics;
• Lifestyle;
• Nutrition;
• Personal hair-care routine;
• Consistency of use;
• Correct application; and
• Other individual circumstances.

Testimonials, photographs, reviews, and customer experiences represent individual experiences and do not guarantee that another customer will experience identical results.

7. Pricing and Payment

Prices are displayed in the currency shown during checkout.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method;
• The billing information you provide is accurate;
• You authorize the applicable charges shown at checkout; and
• Sufficient funds or credit are available.

Payments are processed through third-party payment providers.

Your bank, card issuer, or payment provider may apply additional fees or currency-conversion charges for which Curadose is not responsible.

Where supported, payment providers or card issuers may automatically provide updated card details for recurring payments.

8. Order Placement and Acceptance

Submitting an order does not necessarily mean that your order has been finally accepted.

We may reject, limit, or cancel an order for reasons including:

• Product unavailability;
• Incorrect pricing;
• Invalid shipping information;
• Payment failure;
• Suspected fraud;
• Promotion abuse;
• Unauthorized resale;
• Legal or regulatory restrictions; or
• Violation of these Terms.

If we cancel an order after payment has been collected, the applicable cancelled amount will be refunded to the original payment method.

9. Subscriptions and Automatic Renewals

Certain Curadose products may be available as either:

• A one-time purchase; or
• A subscription or auto-replenishment purchase.

Before enrollment, the checkout or offer page will display material subscription terms, including where applicable:

• Initial price;
• Renewal price;
• Billing frequency;
• Delivery frequency;
• Products included;
• Shipping charges; and
• Available cancellation methods.

By enrolling in a subscription, you authorize Curadose and our payment providers to charge your payment method automatically according to the billing frequency displayed when you enroll.

Subscriptions continue until cancelled.

Cancelling a Subscription

You may cancel your subscription at any time.

To help ensure cancellation is processed before a scheduled renewal enters fulfillment, we recommend cancelling at least 48 hours before the next scheduled billing date.

You may cancel:

• Through the subscription-management portal associated with your account; or
• By contacting support@curadose.com.

Cancellation becomes effective when:

• Your account displays the subscription as cancelled; or
• Curadose confirms cancellation in writing.

Cancellation stops future renewals after becoming effective.

Cancellation does not automatically:

• Reverse a renewal already processed;
• Recall an order already in fulfillment;
• Cancel an order that has already shipped; or
• Create a refund entitlement for prior orders.

Orders already processed are subject to our Refund and Returns Policy.

10. Shipping

Curadose ships to destinations made available during checkout.

Processing and delivery times shown on the Website are estimates unless expressly stated otherwise.

Customers are responsible for providing accurate:

• Shipping address;
• Email address; and
• Telephone number.

If you notice an error in your order information, contact us as soon as possible at:

support@curadose.com

We cannot guarantee that an order can be modified or cancelled after fulfillment has started.

11. Delivery Confirmation

Tracking and delivery information provided by the shipping carrier will ordinarily be used as evidence of shipment and delivery.

A delivery scan does not prevent a customer from submitting reasonable evidence of a genuine delivery problem.

Where a customer authorizes delivery to a:

• Parcel locker;
• Pickup point;
• Reception area;
• Mailroom;
• Neighbor;
• Safe location; or
• Other designated recipient or location,

delivery to that location may constitute completed delivery.

Customers are responsible for monitoring available tracking information and carrier communications.

12. 90-Day Money-Back Guarantee

Curadose offers a 90-Day Money-Back Guarantee on qualifying first purchases of an eligible Curadose System purchased directly through curadose.com.

The Guarantee is subject to eligibility conditions and is not an unconditional refund right.

The complete terms of the Guarantee are contained in our Refund and Returns Policy, which is incorporated into these Terms by reference.

If these Terms conflict with the Refund and Returns Policy regarding Guarantee eligibility, the Refund and Returns Policy controls.

Eligibility

To qualify, a customer must generally:

1. Have purchased a qualifying Curadose System directly through curadose.com;
2. Be making a first qualifying Guarantee claim;
3. Have used the system consistently and in accordance with the supplied instructions for at least 12 consecutive weeks;
4. Have followed the recommended use schedule;
5. Have maintained the required application records;
6. Have taken and submitted the required progress photographs;
7. Submit the complete claim no later than 90 calendar days after delivery; and
8. Meet all other conditions stated in the Refund and Returns Policy.

Progress Documentation

Where required, Guarantee documentation may include:

• Baseline photographs taken before the first application;
• Midpoint photographs taken during the specified progress period;
• Completion photographs taken after the required period of use;
• Application dates; and
• Other reasonable information required to verify eligibility.

Photographs should be sufficiently comparable in terms of:

• Area shown;
• Angle;
• Distance;
• Lighting;
• Hairstyle;
• Hair condition; and
• Part placement.

A full-face photograph is not required.

Claim Deadline

A Guarantee claim must be complete within the applicable 90-day period.

Merely:

• Asking about the Guarantee;
• Expressing dissatisfaction;
• Requesting claim instructions; or
• Stating an intention to seek a refund

does not constitute a completed Guarantee claim.

Additional Documentation

If submitted information is incomplete, unclear, unreadable, or inconsistent, Curadose may request reasonable additional information.

This may include:

• Original image files;
• Clarification of application dates;
• Replacement copies of unreadable files;
• Additional images of the documented area;
• Order information; or
• Other information reasonably necessary to review the claim.

Requested information should ordinarily be supplied within seven calendar days unless Curadose provides an extension.

One Qualifying Purchase

The Guarantee applies only to the eligible first Curadose System purchase identified in the approved claim.

Unless otherwise required by law, it does not apply to:

• Subscription renewals;
• Refill-only purchases;
• Repeat System purchases;
• Replacement orders;
• Previous purchases;
• Complimentary products;
• Promotional gifts;
• Separately purchased add-ons; or
• Products outside the qualifying order.

The Guarantee is limited to one approved claim per customer and household.

Approved Guarantee Refund

An approved Guarantee refund covers the amount actually paid for the eligible Curadose System and applicable taxes charged specifically on that product.

Unless required by law, the Guarantee does not include:

• Expedited shipping;
• Priority-processing charges;
• Package-protection charges;
• Complimentary products;
• Promotional gifts;
• Separate add-ons; or
• Products outside the qualifying purchase.

Refunds are ordinarily issued to the original payment method.

Duplicate Reimbursement

A customer may not receive multiple reimbursements for the same transaction.

A Guarantee refund cannot be combined with another refund, reimbursement, chargeback, store credit, or payment dispute covering the same amount.

We may reject claims that we reasonably determine are fraudulent, abusive, duplicative, manipulated, or materially inaccurate.

To request review under the Guarantee, contact:

support@curadose.com

13. Standard Returns and Refunds

Purchases that do not qualify under the 90-Day Money-Back Guarantee are governed by our Refund and Returns Policy.

30-Day Standard Returns

Customers may ordinarily request a standard return within 30 calendar days after delivery.

Unless applicable law provides otherwise, returned products must generally be:

• Unopened;
• Unused;
• Complete;
• In original packaging;
• In resalable condition; and
• Protected by an intact hygiene or safety seal where applicable.

Opened or used hygiene-sensitive products are generally not eligible for a change-of-mind return.

This may include:

• Used scalp applicators;
• Opened scalp serum;
• Used single-use applicator heads;
• Opened supplements;
• Broken hygiene seals; and
• Products contaminated, altered, misused, or damaged after delivery.

Return Authorization

Before returning a product, contact:

support@curadose.com

Provide:

• Your name;
• Order number;
• Product being returned;
• Reason for return; and
• Photographs where reasonably requested.

Do not send a product before receiving written return authorization and the correct return address.

Return Shipping

Unless a product is verified as defective, damaged upon arrival, or incorrect, the customer is ordinarily responsible for return-shipping costs.

Use a tracked shipping method and retain proof of shipment.

Inspection

Returned products may be inspected before a refund is approved.

A refund may be reduced or denied where a product is:

• Opened or used;
• Incomplete;
• Missing components;
• Damaged after delivery;
• Contaminated;
• Altered;
• Returned late; or
• Otherwise ineligible under the Refund and Returns Policy.

Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.

14. Damaged, Incorrect, Missing, or Defective Products

If your order arrives:

• Damaged;
• Incorrect;
• Incomplete; or
• With a suspected manufacturing defect,

contact support@curadose.com.

We may request reasonable evidence including:

• Order number;
• Photographs;
• Video;
• Packaging images;
• Description of the problem;
• Serial number where applicable; or
• Troubleshooting information.

Depending on the circumstances, the appropriate remedy may include:

• Troubleshooting;
• Replacement of a component;
• Replacement of the product;
• Reshipment; or
• Refund or another remedy where required by applicable law.

Damage caused by misuse, accidental damage, unauthorized modification, improper storage, contamination, or failure to follow instructions is not considered a manufacturing defect.

15. Promotions and Discounts

Promotions may be subject to additional conditions displayed with the applicable offer.

Unless stated otherwise:

• Promotions cannot be combined;
• Promotional codes have no cash value;
• Discounts apply only during the stated promotional period;
• Promotions may be limited by product, customer, geography, or quantity; and
• We may reject attempted promotion abuse.

Where a refund applies to a discounted purchase, it will generally be calculated based on the amount actually paid.

16. Warranty Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We do not guarantee that:

• The Website will always be uninterrupted;
• The Website will always be error-free;
• Every product will be suitable for every customer; or
• Every customer will experience the same hair-care outcome.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, GlobalScale LLC, Curadose, our affiliates, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Website or products where such liability may legally be limited.

Where liability cannot legally be excluded, these limitations apply only to the maximum extent permitted by law.

Nothing in these Terms limits liability for matters that cannot legally be limited, including where applicable:

• Fraud;
• Willful misconduct;
• Death or personal injury caused by legally established negligence;
• Mandatory product liability; or
• Other non-excludable statutory rights.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless GlobalScale LLC, Curadose, and our affiliates from claims, losses, liabilities, or expenses arising from:

• Your unlawful use of the Website;
• Your violation of these Terms;
• Your infringement of another person's rights; or
• Fraudulent or unauthorized conduct attributable to you.

This section does not require a consumer to indemnify Curadose for Curadose's own unlawful conduct.

19. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY.

Except where prohibited by applicable law or where you timely opt out as described below, disputes between you and Curadose may be resolved through individual binding arbitration.

This may include disputes relating to:

• These Terms;
• Our Privacy Policy;
• Our Refund and Returns Policy;
• Purchases;
• Subscriptions;
• Payments;
• Advertising;
• Returns;
• Refunds;
• The 90-Day Money-Back Guarantee;
• Products or services; or
• Customer-support interactions.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

Individual Proceedings Only

To the extent legally enforceable, arbitration will proceed only on an individual basis.

Neither party may bring or participate in a class, consolidated, collective, or representative proceeding relating to an arbitrable dispute.

Eligible individual claims may still be brought in small-claims court where permitted.

Nothing in these Terms prevents you from contacting or filing a complaint with a government or regulatory authority.

Arbitration Opt-Out

You may opt out of this arbitration agreement within 30 calendar days after your first purchase through the Curadose Website.

Send your written opt-out notice to:

GlobalScale LLC / Curadose
Attn: Legal Department — Arbitration Opt-Out
30 N Gould St Ste N
Sheridan, WY 82801
United States

Your notice should include:

• Full name;
• Email address used for your order;
• Mailing address;
• Order number or purchased product; and
• A clear statement that you are opting out of the arbitration agreement.

The notice must be postmarked within the applicable 30-day period.

Opting out of arbitration does not affect the remaining provisions of these Terms.

20. Reviews, Testimonials, and User Content

If you voluntarily submit a review, testimonial, photograph, video, comment, or other content intended for public display (“Public Submission”), you confirm that:

• The content reflects your genuine experience;
• You have the right to submit it;
• It does not infringe third-party rights; and
• It is not knowingly false or misleading.

Where permitted by law and subject to any permissions obtained during submission, you grant Curadose a non-exclusive license to display, reproduce, and use Public Submissions for Website, advertising, and marketing purposes.

Private Documentation

Materials privately submitted for purposes such as:

• Guarantee claims;
• Returns;
• Product-support requests;
• Safety reports;
• Customer service;
• Identity verification; or
• Payment disputes

are not considered Public Submissions.

Private photographs or documentation will not be used publicly for advertising or testimonials without separate permission.

21. Intellectual Property

The Website and its content, including:

• Text;
• Images;
• Graphics;
• Logos;
• Product names;
• Videos;
• Designs;
• Software;
• Layouts; and
• Other content

are owned by or licensed to GlobalScale LLC / Curadose and are protected by applicable intellectual-property laws.

You may access Website content for personal, non-commercial use.

Unless we provide written permission, you may not:

• Copy;
• Republish;
• Sell;
• Modify;
• Distribute;
• Create derivative works from;
• Commercially exploit; or
• Remove proprietary notices from

our protected content.

22. Copyright Complaints

If you believe content on the Website infringes your copyright, contact:

Curadose / GlobalScale LLC
Attn: DMCA / Copyright Agent
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: support@curadose.com

A copyright notice should contain sufficient information to identify:

• The copyrighted work;
• The allegedly infringing material;
• Your contact information;
• Your good-faith belief that the use is unauthorized;
• A statement that the information is accurate; and
• Your physical or electronic signature.

23. Electronic Communications

You agree that we may communicate with you electronically regarding your transactions and use of our Services.

Communications may include:

• Order confirmations;
• Shipping notifications;
• Subscription notices;
• Renewal notifications;
• Cancellation confirmations;
• Return instructions;
• Guarantee communications;
• Product notices;
• Policy updates;
• Account-security messages; and
• Other transactional communications.

You are responsible for maintaining a valid email address associated with your orders and account.

24. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

The Federal Arbitration Act governs the arbitration provisions above.

The choice of Wyoming law does not remove mandatory consumer protections available under applicable law where those protections cannot legally be waived.

For disputes that are not subject to arbitration, the parties consent to the jurisdiction of the appropriate state and federal courts located in Wyoming to the extent permitted by law.

25. Assignment

You may not assign your rights or obligations under these Terms without our written consent.

GlobalScale LLC may transfer its rights or obligations in connection with:

• A merger;
• Reorganization;
• Business sale;
• Sale of assets;
• Financing transaction;
• Transfer to an affiliate; or
• Transfer to a successor.

Any assignment will remain subject to applicable mandatory consumer rights.

26. Severability

If any provision of these Terms is found invalid or unenforceable, it will be limited or removed only to the extent necessary.

The remaining provisions will remain effective.

27. No Waiver

Failure by Curadose to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other right.

28. Changes to These Terms

We may update these Terms from time to time.

The current version will be published on curadose.com with an updated “Last updated” date.

Changes will apply prospectively except where applicable law requires otherwise.

Orders remain subject to the terms applicable when the order was placed unless a change is legally required or separately agreed.

29. Entire Agreement

These Terms, together with:

• Our Privacy Policy;
• Refund and Returns Policy;
• Product instructions;
• Subscription disclosures;
• Promotion-specific terms; and
• Other policies incorporated by reference

form the agreement between you and GlobalScale LLC / Curadose relating to your use of the Website and purchases.

30. Contact Us

If you have questions about these Terms, an order, subscription, return, refund, or the 90-Day Money-Back Guarantee, contact:

Curadose
Operated by GlobalScale LLC

Email: support@curadose.com
Website: curadose.com

Mailing address:
30 N Gould St Ste N
Sheridan, WY 82801
United States