Refund and Return Policy

This Refund and Return Policy applies to purchases made directly through curadose.com, operated by GlobalScale LLC, doing business as Curadose (“Curadose,” “we,” “us,” or “our”).

This Policy applies to eligible one-time purchases and subscription orders placed directly through our Website.

Products purchased from third-party sellers, marketplaces, unauthorized resellers, or other websites are subject to the refund and return policies of the original seller.

1. 90-Day Money-Back Guarantee

We want you to feel confident trying Curadose.

Qualifying first-time purchases of the Curadose System are protected by our 90-Day Money-Back Guarantee.

To qualify, customers must use Curadose consistently and as directed for the required period and submit a complete claim within 90 calendar days after delivery.

An approved claim will be refunded to the original payment method.

No physical product return is required for an approved 90-Day Money-Back Guarantee claim.

Eligible Purchases

The Guarantee applies to the customer's first qualifying order containing a complete Curadose System purchased directly through curadose.com.

Unless otherwise stated at the time of purchase, the Guarantee does not independently apply to:

  • Subscription renewal orders
  • Refill-only purchases
  • Repeat Curadose System purchases
  • Replacement orders
  • Complimentary products
  • Promotional gifts
  • Separately purchased add-ons
  • Purchases from third-party sellers or unauthorized resellers

The Guarantee is limited to one approved claim per customer and household.

2. Guarantee Eligibility Requirements

To qualify for the 90-Day Money-Back Guarantee, the customer must:

  • Use the Curadose System consistently for at least 12 consecutive weeks
  • Follow the supplied product instructions and recommended use schedule
  • Use the system only as directed
  • Maintain a reasonable record of application dates
  • Submit the required progress photographs
  • Submit the complete claim within 90 calendar days after delivery
  • Meet the other eligibility requirements described in this Policy

The delivery date is the date shown as delivered in the shipping carrier's tracking records.

3. Progress Photographs

Customers requesting a refund under the 90-Day Money-Back Guarantee must provide three sets of progress photographs.

Baseline Photographs

Taken before the first Curadose application.

Midpoint Photographs

Taken approximately four to six weeks after beginning the routine.

Completion Photographs

Taken after at least 10 consecutive weeks of use and before the 90-day claim deadline.

Photographs should clearly show the relevant hair and scalp areas and should be reasonably comparable in:

  • Area shown
  • Angle
  • Camera distance
  • Lighting
  • Hairstyle
  • Hair condition
  • Part placement

A full-face photograph is not required.

Photographs may be cropped to show only the relevant hair and scalp areas.

Submitted photographs are used only to review and administer the Guarantee claim unless the customer separately gives permission for another use.

4. How to Submit a Guarantee Claim

Email:

support@curadose.com

Your claim should include:

  • Full name
  • Order number
  • Brief description of your experience
  • Baseline photographs
  • Midpoint photographs
  • Completion photographs
  • Application dates or another reasonable usage record

The complete claim must be submitted within 90 calendar days after delivery.

Sending a message asking about the Guarantee or stating that you intend to request a refund does not by itself constitute a completed Guarantee claim.

If information is incomplete or unclear, we may request reasonable additional documentation.

5. Guarantee Refund Amount

An approved Guarantee refund covers the amount actually paid for the eligible Curadose System and applicable taxes charged on that product.

Unless required by law, the Guarantee does not refund:

  • Original shipping or handling charges
  • Expedited shipping
  • Priority-processing charges
  • Package-protection fees
  • Complimentary gifts
  • Separately purchased add-ons
  • Subscription renewals
  • Refill-only purchases
  • Products outside the qualifying Curadose System purchase

Where a discount or promotional offer was used, the refund is based on the amount actually paid.

The Guarantee cannot be combined with another refund, reimbursement, chargeback, store credit, or payment dispute relating to the same transaction.

Approved Guarantee refunds are generally initiated within 10 business days after approval.

Your bank or payment provider may require additional time to post the refund.

6. Standard 30-Day Returns

Separate from the 90-Day Money-Back Guarantee, customers may request a standard return of eligible products within 30 calendar days after delivery.

To qualify for a standard return, the product must generally be:

  • Unused
  • Unopened
  • In original packaging
  • Protected by intact hygiene and tamper-evident seals
  • Complete with all included components
  • In resalable condition

Valid proof of purchase is required.

Standard returns are subject to inspection before a refund is issued.

7. Products Not Eligible for Standard Returns

Except under the 90-Day Money-Back Guarantee, in connection with a verified defect, or where required by law, the following are generally not eligible for standard return:

  • Opened or used Curadose applicators
  • Opened or used serum containers
  • Used single-use applicator heads
  • Opened supplements, cosmetics, gels, creams, or other consumable products
  • Products with broken or removed hygiene seals
  • Products damaged through misuse, improper handling, modification, or improper storage
  • Incomplete products or products missing components
  • Products not purchased directly through curadose.com
  • Other opened hygiene-sensitive products that cannot reasonably be resold

Opening or using a product solely to evaluate its appearance or effect does not make it eligible for a standard return.

Used products may only qualify under another applicable section of this Policy, including the 90-Day Money-Back Guarantee.

8. How to Request a Standard Return

Before returning a product, email:

support@curadose.com

Include:

  • Full name
  • Order number
  • Product you wish to return
  • Photographs showing the condition of the product and packaging where reasonably requested

If your return is approved, we will provide:

  • Return authorization
  • Return address
  • Return reference number where applicable
  • Packaging and shipping instructions

Do not return products before receiving written authorization.

Unauthorized returns may be refused or delayed.

9. Return Shipping

Unless a product is verified as damaged, defective, missing, or incorrect, the customer is responsible for:

  • Return-shipping costs
  • Using a tracked shipping method
  • Ensuring the package reaches the authorized return location

Original shipping charges, expedited shipping charges, package-protection fees, and voluntary return-postage costs are generally non-refundable unless required by law.

Retain tracking information until your return has been completed.

10. Return Inspection and Refunds

All standard returns are subject to inspection.

We may verify:

  • Product identity
  • Serial number where applicable
  • Original packaging
  • Seal condition
  • Whether the product was opened or used
  • Whether all components are included
  • Whether the product has been altered, substituted, or damaged

A voluntary return may be rejected or reduced if the returned product is:

  • Opened
  • Used
  • Incomplete
  • Damaged
  • Contaminated
  • Altered
  • Missing components
  • Returned outside the authorized period
  • Otherwise ineligible under this Policy

Approved standard return refunds are issued to the original payment method.

Refunds are based on the amount actually paid for the eligible returned products.

Approved standard return refunds are generally initiated within 10 business days after receiving and inspecting the return.

11. Damaged, Missing, Incorrect, or Defective Products

Please inspect your order after delivery.

If your order arrives damaged, incomplete, incorrect, or appears defective, contact:

support@curadose.com

Whenever reasonably possible, visible shipping damage, missing products, or incorrect products should be reported within seven calendar days after delivery.

Please include:

  • Full name
  • Order number
  • Description of the issue
  • Photographs or video where reasonably possible
  • Photographs of packaging where relevant
  • Serial number where applicable

We may request reasonable troubleshooting or additional information.

For a verified damaged, defective, missing, or incorrect product, we will provide an appropriate remedy at no additional cost to the customer.

Depending on the circumstances, this may include:

  • Troubleshooting
  • Replacement component
  • Replacement product
  • Reshipment
  • Refund where appropriate or legally required

The following are generally not considered manufacturing defects:

  • Accidental damage
  • Improper use
  • Failure to follow instructions
  • Improper cleaning or storage
  • Normal wear and tear
  • Cosmetic damage that does not affect operation
  • Unauthorized modification or repair
  • Damage caused after delivery through customer handling

12. Subscription Orders

Certain Curadose products may be offered through automatically renewing subscriptions.

Subscription pricing, billing frequency, and renewal terms are disclosed before enrollment.

Subscriptions continue until cancelled.

Customers may cancel:

We recommend submitting cancellation requests at least 48 hours before the scheduled renewal date.

Cancellation stops future renewals after it becomes effective.

Cancellation does not automatically cancel or refund an order that:

  • Has already been charged
  • Has entered processing or fulfillment
  • Has already shipped

Subscription renewal and refill orders are not independently eligible under the 90-Day Money-Back Guarantee unless expressly stated otherwise.

13. Order Cancellations

To request cancellation of an order, contact:

support@curadose.com

as soon as possible.

We may be able to cancel orders that have not yet entered processing or fulfillment.

Cancellation cannot be guaranteed after processing has begun.

A cancellation is confirmed only when Curadose confirms it in writing.

If an order can no longer be cancelled, it may be eligible for return after delivery subject to this Policy.

14. Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Address-change requests must be submitted as soon as possible.

We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

Curadose is not responsible for delivery problems caused by incorrect or incomplete customer-provided information, including:

  • Incorrect address
  • Missing apartment or unit number
  • Incorrect postal code
  • Incorrect telephone number
  • Outdated address
  • Missing delivery information

Additional shipping charges may apply where reshipment is required because of an address error supplied by the customer.

15. Refused, Unclaimed, and Undeliverable Orders

Customers are responsible for monitoring tracking information and accepting or collecting their order.

Refusing delivery, failing to collect a package, or allowing a package to be returned to sender does not automatically qualify the order for a full refund.

If an unopened order is successfully returned to Curadose, an eligible refund may be issued after inspection, less applicable non-recoverable delivery or return costs where permitted by law.

16. Return Location

Where a physical return is required, customers must use the return address provided in Curadose's written return authorization.

Do not return products to:

  • The address on the original shipping label
  • A company-registration address
  • A fulfillment address found online
  • An address shown on product packaging
  • Any other address not specifically provided by Curadose

Returns sent to an unauthorized address may be refused, delayed, or lost.

Except for verified damaged, defective, missing, or incorrect products, customers are responsible for arranging and paying for tracked return shipping to the authorized return facility.

No physical return is required for an approved 90-Day Money-Back Guarantee claim.

17. Return Abuse and Fraud

We may reject voluntary returns, Guarantee claims, replacements, or other discretionary remedies where we reasonably identify:

  • False or materially altered documentation
  • Manipulated or unrelated photographs
  • Documentation belonging to another customer
  • Product substitution
  • Deliberate product damage
  • False non-delivery or defect claims
  • Duplicate refund requests
  • Repeated Guarantee claims
  • Promotion abuse
  • Fraudulent payment activity
  • Other material abuse of this Policy

Nothing in this section limits mandatory legal rights.

18. Chargebacks and Payment Disputes

Customers are encouraged to contact support@curadose.com before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.

Curadose cannot issue duplicate reimbursement for an amount already reimbursed or actively disputed through:

  • A card issuer
  • PayPal
  • A digital wallet
  • A buy-now-pay-later provider
  • Another payment provider

Nothing in this Policy prevents customers from exercising legitimate rights available through their bank or payment provider.

19. EU and EEA Consumer Rights

Consumers located in the European Union or European Economic Area may have additional statutory withdrawal and consumer rights.

Where applicable, an eligible consumer may have the right to withdraw from a distance purchase within 14 days after receiving the goods without providing a reason.

Certain sealed products may be exempt from the statutory withdrawal right after opening where they are unsuitable for return for health-protection or hygiene reasons.

This may include opened or used:

  • Serum containers
  • Consumable products
  • Single-use applicator heads
  • Applicators
  • Other hygiene-sensitive products

The 90-Day Money-Back Guarantee is a separate commercial guarantee and does not replace or restrict mandatory consumer rights.

20. Mandatory Consumer Rights

Nothing in this Policy excludes, restricts, or modifies any statutory guarantee, warranty, withdrawal right, refund right, or other legal remedy that cannot lawfully be excluded.

Where mandatory applicable law conflicts with this Policy, mandatory law applies to the extent of the conflict.

21. Policy Version

Except where mandatory law requires otherwise, an order is governed by the version of this Policy displayed on curadose.com when the order was placed.

Updated versions apply prospectively from their stated effective date.

22. Contact Us

For questions about the 90-Day Money-Back Guarantee, returns, refunds, subscriptions, cancellations, or damaged products, contact:

Curadose
Operated by GlobalScale LLC

Email: support@curadose.com
Website: curadose.com