Privacy Policy

1. Introduction

Welcome to Curadose.

Curadose is operated by GlobalScale LLC (“Curadose,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit curadose.com (the “Site”), purchase our products, create or manage an account, take our optional hair quiz, submit a review, communicate with us, or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with Curadose, we may collect the following categories of information:

Contact Information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Account Information

• Products purchased
• Order history
• Subscription information
• Customer account details
• Returns and refunds
• Customer service history

Payment Information

Payments are processed by third-party payment providers. We do not directly store your complete payment card information.

Hair Quiz Information

We may offer an optional hair quiz to help personalize your shopping experience.

If you choose to complete the quiz, you may provide information about:

• Your hair and scalp
• Hair type and texture
• Current hair-care routine
• Hair-care preferences
• Areas of concern
• Hair-care goals

We use this information to personalize your experience, provide relevant product recommendations, and improve our products and Services.

The Curadose hair quiz is intended for product recommendation and personalization purposes only.

Reviews, Photos, and User-Submitted Content

You may choose to submit:

• Product reviews
• Ratings
• Photographs
• Survey responses
• Testimonials
• Other content

If you submit content for a product review, we may display that content on our Site or other Curadose marketing channels where permitted.

We do not use customer photographs for facial recognition or biometric identification.

Communications

We collect information that you provide when you contact customer support, send us an email, submit a form, or otherwise communicate with Curadose.

Device and Usage Information

When you use our Site, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Time spent on the Site
• Referring website
• Approximate location derived from IP address
• Other interaction and usage information

3. How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders
• Process returns and refunds
• Manage subscriptions
• Create and maintain customer accounts
• Provide customer support
• Personalize the shopping experience
• Provide product recommendations
• Operate our optional hair quiz
• Communicate about orders and accounts
• Send marketing communications where permitted
• Display customer reviews and submitted content
• Improve our Site, products, and Services
• Analyze Site performance and customer interactions
• Measure advertising performance
• Prevent fraud, abuse, and unauthorized transactions
• Protect the security of our Services
• Comply with legal and regulatory obligations
• Enforce our agreements and policies
• Carry out other purposes disclosed to you when information is collected

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site.

These technologies may be used for:

• Essential Site functionality
• Remembering preferences
• Shopping cart functionality
• Security and fraud prevention
• Analytics
• Advertising measurement
• Personalized advertising where permitted

You may control cookies through your browser settings and, where available, through the cookie preference tools provided on our Site.

Disabling certain cookies may affect the functionality of the Site.

5. Advertising and Analytics

We may work with advertising and analytics providers that collect information about your interactions with our Site.

These providers may include:

Google Analytics

We use Google Analytics to understand how visitors interact with our Site and to improve its performance.

Meta

We may use Meta technologies, including the Meta Pixel, to measure advertising performance and understand customer interactions with our Site.

TikTok

We may use the TikTok Pixel and related technologies to measure advertising performance and improve our marketing.

Pinterest

We may use Pinterest advertising and measurement technologies where applicable.

These providers may use cookies, pixels, device identifiers, and similar technologies in accordance with their own privacy policies.

Where required by law, these technologies are used only after obtaining the appropriate consent.

6. Service Providers

We share personal information with service providers where necessary to operate our business.

These may include:

Shopify

Shopify provides the e-commerce infrastructure used to operate our online store, checkout, and customer accounts.

Okendo

Okendo may process customer reviews, ratings, photographs, and other review-related content.

Omnisend

Omnisend may process contact information and marketing preferences in connection with our email and SMS communications.

We may also work with providers supporting:

• Payment processing
• Shipping and fulfillment
• Customer support
• Fraud prevention
• Website hosting
• Analytics
• Advertising
• Marketing
• IT and security

Service providers are permitted to process personal information only as necessary to provide services to us and subject to applicable contractual and legal requirements.

7. Payments

We use third-party payment processors to process payments.

Depending on the payment method selected, these may include Shopify Payments, PayPal, and other payment providers displayed at checkout.

Payment information is submitted directly to the relevant payment processor and is handled according to that provider’s privacy practices and applicable payment-security standards.

We do not directly store complete payment card numbers.

8. Marketing Communications

If you sign up to receive marketing communications, we may send you information about Curadose products, promotions, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in an email.

For SMS marketing, you may opt out by replying STOP to a marketing text message.

Transactional communications related to your purchases, account, subscription, or customer support may still be sent where necessary.

9. SMS/MMS Messaging

If you enroll in our SMS or MMS marketing program, we may collect your:

• Phone number
• Consent record
• Messaging preferences

Consent to receive marketing text messages is not a condition of purchase.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP.

10. How We Share Personal Information

We may disclose personal information:

• To service providers that help operate our business
• To payment processors
• To shipping and fulfillment providers
• To advertising and analytics partners where permitted
• To professional advisers such as accountants, attorneys, and consultants
• In connection with a merger, financing, acquisition, restructuring, or sale of all or part of our business
• When required by law, court order, subpoena, or another valid legal process
• When reasonably necessary to prevent fraud or protect Curadose, our customers, or others
• With your consent or at your direction

We do not disclose personal information to third parties for purposes unrelated to operating, improving, protecting, or marketing our Services except as described in this Privacy Policy.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information
• Our relationship with you
• Legal and accounting requirements
• Fraud prevention needs
• Contractual obligations
• Dispute resolution requirements

When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. International Data Transfers

Curadose and our service providers may process personal information in countries other than the country in which you live.

Where required, we use appropriate safeguards for international transfers of personal information in accordance with applicable data-protection laws.

14. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request a portable copy of your information
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information where applicable

We may need to verify your identity before completing certain requests.

To submit a privacy request, contact:

info@curadose.com

15. European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data-protection laws, we process personal information under one or more applicable legal bases, including:

• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests
• Your consent

Where processing is based on consent, you may withdraw consent at any time.

You may also have the right to lodge a complaint with your local data-protection authority.

16. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).

Depending on applicable law, these rights may include:

• The right to know what personal information we collect
• The right to request deletion
• The right to request correction
• The right to receive information about disclosure of personal information
• The right to opt out of certain sales or sharing of personal information
• The right to limit certain uses of sensitive personal information
• The right not to receive discriminatory treatment for exercising privacy rights

Where required, we honor recognized opt-out preference signals such as Global Privacy Control (“GPC”).

To exercise your rights, contact:

info@curadose.com

17. Children’s Privacy

Our Services are intended for adults and are not directed toward children under 18.

We do not knowingly collect personal information from children under 18.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

18. Third-Party Links

Our Site may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of websites you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal requirements, or Services.

When we make changes, we will update the Last updated date at the top of this page.

Where required by law, we may also provide additional notice.

20. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

Email: info@curadose.com
Operator: GlobalScale LLC
Website: curadose.com